caesars palace resort and casino las vegas

The wrong room the first night, where I had to pay for the room I reserved but got something much less, and the humiliation my wife experienced and their treatment of her due to their own error, was unacceptable. Lots of maintenance neglect on the property. * Many small things were broken - the rods on the curtains for pulling them shut/open, the lever on the sink to stop it from draining, the surround shower heads in the spa area all didn't work, etc. They treated her like a criminal and I had to run down from a work meeting to extract her.

* At checkin they didn't enter my wife's info correctly for our reservation, which we didn't discover until three days later when she was on her own at the Cafe Americano 24 restaurant for breakfast and tried to have the bill attached to the room. The next day after I complained they moved me to the expensive room I paid for, but with no compensation for the first night. They were overbooked the first night and put me in an 'accessible' room which replaced the whirlpool tub with a shower with grab bars. * My reservation was for a n expensive suite, the main benefit of which was a whirlpool tub. The problems: * At checkin they only had two people running the front desk, so it took over half an hour. * The food and service was good at several of the restaurants and bars. * Lots of shops, gaming, restaurants, etc. The good parts: * Location right on the strip, making it easy to walk to nearby resorts for shows.

Caesars palace resort and casino las vegas